Your insurance company must accept your CCR in two situations:
- When you ask for confidentiality regarding sensitive services you might receive. "Sensitive services" are defined by the law to include, among other services:
- sexual and reproductive health services
- birth control
- abortion
- STD / HIV testing and treatment
- pap smear/ annual exam
- sexual assault services
- drug treatment
Note: You can ask for confidential communications for other types of information and health services – but the health insurance company does not have to accept the CCR in those other situations.
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