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Why does my health insurance company send information to the policy holder in the first place?

Consumer protection law sometimes requires insurance companies to send the person who owns an insurance plan, called the policy holder, information about how and when an insurance plan is being used. Many times health insurance companies do this even when it is not required because they think it helps the owner of the plan understand how their plan is being used. Unfortunately, this can lead to your private health information being shared. Now, California law requires insurance companies to accept Confidential Communications Requests and stop sharing that information. It just takes you sending in the request. (Download the Confidential Communication Request.)

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